Referral Specialist
Grace Health•Battle Creek, MI
•Onsite
About The Position
In this position you will be responsible for processing and coordinating referrals and diagnostic orders to internal or external service providers. Serves as a liaison between providers, specialty provider offices, hospitals, patients, and families.
Requirements
- High school Diploma or GED
- Minimum of one year in a healthcare setting
Responsibilities
- Manages flow of incoming and outgoing communications with providers, clinical support staff, patients, and external offices (i.e. phone, fax, email, tasks, and instant messaging).
- Assembles patient’s medical information and history needed to complete a diagnostic order or referral.
- Schedules diagnostic testing and processes referrals per medical order.
- Educates patients on pre-test or referral instructions and any other pertinent information.
- Obtains prior authorizations for designated testing and referrals, as required.
- Manages and tracks tests and referrals until scheduled.
- Educates patients and staff about managed care and coverage.
- Connects patients to resources to remove barriers to care (e.g. transportation).
- Documents concise and appropriate information in the medical record.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401K match
- 8 paid holidays
- Employee wellness program focusing on physical, mental, and financial wellness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
