Referral Specialist
Grace Health•Battle Creek, MI
•$20•Onsite
About The Position
In this position you will be responsible for processing and coordinating referrals and diagnostic orders to internal or external service providers. Serves as a liaison between providers, specialty provider offices, hospitals, patients, and families.
Requirements
- High school Diploma or GED
- Minimum of one year in a healthcare setting
Responsibilities
- Manages flow of incoming and outgoing communications with providers, clinical support staff, patients, and external offices (i.e. phone, fax, email, tasks, and instant messaging).
- Assembles patient’s medical information and history needed to complete a diagnostic order or referral.
- Schedules diagnostic testing and processes referrals per medical order.
- Educates patients on pre-test or referral instructions and any other pertinent information.
- Obtains prior authorizations for designated testing and referrals, as required.
- Manages and tracks tests and referrals until scheduled.
- Educates patients and staff about managed care and coverage.
- Connects patients to resources to remove barriers to care (e.g. transportation).
- Documents concise and appropriate information in the medical record.
- Although each position has its own unique duties and responsibilities, please refer to the policy on Job Descriptions for detail that apply to every position.
Benefits
- Competitive wages
- Up to 3 weeks of PTO in the first year
- No nights or weekend work
- Medical, vision, dental, life, and disability insurance
- 401K match
- 8 paid holidays
- Employee wellness program focusing on physical, mental, and financial wellness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
