Referral Specialist - Full benefits, no weekends!

Eye Care Partners Career Opportunities•Henrico, VA, VA

4d•Onsite

About The Position

The Referral Specialist will serve as primary referral personnel to provide a positive first contact to Commonwealth Eye Care Associates and EyeCare Partners while projecting a professional telephone image through phone interaction. The Referral Specialist will demonstrate sensitivity to patient’s needs and Patient Privacy Act, as well as demonstrate superior telephone and interpersonal skills.

Requirements

High school diploma/GED with 1 to 3 years of medical office experience.
Demonstrates excellent customer service skills.
A combination of experience in Windows Operating System, Microsoft Office, e-mail, and data entry.
Knowledge of EMR software a plus with typing skills at 50+ wpm, basic computer skills that include a combination of experience in Windows Operating System, Microsoft Office, e-mail, and data entry.
Ability to understand payor referral requirements to allow appropriate reimbursement
Ability to cogently communicate payor requirements and requisite information to referring providers
Professional verbal and written communication skills in a customer service setting.
Well organized with the ability to maintain accuracy and confidentiality.
Ability to handle multiple tasks with excellent problem-solving skills.
Regular and recurrent predictable attendance is expected
Job may require other duties as assigned.

Responsibilities

Assist patients in scheduling of appointments based on individual needs and physician’s schedules while working closely with other departments and external physician’s offices to ensure smooth patient flow, including checking patient eligibility
Handles all incoming and outgoing local referral networks and paper/faxed referrals while coordinating help from Patient Relations team members when needed.
Acts as backup to the Contact Center as needed. As determined by the Supervisor of Referrals or the Patient Relations Manager, the Referral Specialist will promptly answer, screen, and process calls to appropriate person(s) and/or department per protocol while determining management of emergent calls in accordance with company policy.
Maintain patient chart demographics and Patient Portal for EMR software.
Respond to Live Chat and Cataract Self-Test inquiries.
Reply to and compose emails to team members as necessary.
Work cooperatively with the Patient Relations Team to accomplish the goals of the department.
Work closely with provider liaison to establish and guarantee successful and efficient relationships with referring providers and offices.
Assist in Referral Department reporting and perform special projects and other duties as assigned.
Runs real time eligibility queries upon scheduling