Referral Specialist
About The Position
The Referral Specialist completes timely reviews of viable organ referrals in alignment with Gift of Life Michigan’s core purpose and values. The role receives updates on patient condition and plan of care, reviews hospital electronic medical records for clinical status updates, and communicates with appropriate personnel. The specialist responds to potential donor referrals, works with hospital care teams and families, and supports donation authorization. The role also educates hospital personnel and organ recovery teams about the donation process, maintains documentation, and may direct critical-care medical management of organ donors in the ICU as needed.
Requirements
- Registered Nurse (RN), Registered Respiratory Therapist (RRT), or Paramedic (EMT-P), with 18 months of acute and/or critical care experience, or a combination of relevant education and other formal healthcare training.
- Written and verbal fluency in English.
- Ability to exercise initiative, critical thinking, and problem-solving.
- Excellent interpersonal, communication, and presentation skills.
- Proficiency with Microsoft Office programs, including Outlook and Teams, and other technology systems used in business operations.
- Strong organizational skills and ability to manage multiple and competing priorities.
- Attention to detail.
- Ability to collaborate and work as a member of an interdisciplinary team.
- Ability to maintain confidentiality and use Universal Precautions.
Nice To Haves
- Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.
Responsibilities
- Respond to viable organ referrals in a timely manner.
- Engage with potential organ donors’ hospital care teams to assess the clinical situation, plan of care, and family dynamics related to brain death evaluation or withdrawal of support.
- Educate hospital care and organ recovery teams about the organ donation process, including preparation, equipment, sterilization, staff utilization, critical timing, and the surgical recovery procedure.
- Assist in educating new clinical and Hospital Development employees in the office and in the field.
- Maintain proper documentation during the donation process and provide information needed for organizational records.
- Respond to potential donor referrals and approach families about donation in a timely manner through on-site assignments.
- Serve as an ambassador and partner to hospital care providers through education and support, with the goal of obtaining authorization for organ, tissue, and eye donation.
- Complete authorization paperwork with the legal decision maker and explain relevant authorization details so families can make an informed decision; for registered donors, acknowledge the deceased person’s documented decision to donate to family members or others.
- Direct comprehensive critical-care medical management of critically ill organ donors in the ICU as needed.
- Conduct physical assessments and examinations as needed.
- Search donor registries for documentation of the patient’s decision to donate.
- Assist the donation coordinator team with core duties as needed to move donation forward.
- Perform other duties as assigned.
- Demonstrate professionalism, determination, and compassion; maintain a positive attitude; support an inclusive environment; collaborate as an interdisciplinary team member; and actively seek improvements.
- Maintain a safe working environment, use Universal Precautions, and protect sensitive, protected, and confidential information.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
