Referral Specialist – Heart & Vascular Specialists Clinic – Full-Time, Days

Texas Health Resources•Roanoke, TX

1d•Onsite

About The Position

The Referral Specialist position at the Heart & Vascular Specialists Clinic is a full-time role requiring strong organizational, time management, customer service, and communication skills. The specialist will be responsible for managing the referral process for patients, including initiating and coordinating referrals, setting up appointments and special arrangements, verifying insurance coverage, obtaining authorizations, and acting as a liaison between various healthcare entities and patients. This role involves working in a fast-paced environment with high-volume calls and requires a strong work ethic and professionalism. The clinic emphasizes teamwork, collaboration, compassion, and making healthcare more accessible, integrated, and reliable.

Requirements

High School Diploma or equivalent (required)
Strong organizational and time management skills
Have strong customer skills
Have good communication skills
Possess a strong work ethic and a high level of professionalism
Be a team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

2 years Insurance Referral experience in Healthcare environment (strongly preferred)

Responsibilities

Delivers care to patients utilizing the Referral Specialist Process.
Initiates and manages all components of clinical referrals for various services.
Sets up appointments and any special arrangements such as transportation, interpreter services, etc.
Verifies insurance coverage and obtains authorizations, if needed, from insurance providers.
Acts as liaison between hospitals, physicians, health plans, vendors and patients or referral sources.
Coordinates flow of information between medical clinic and referral authorization department to secure a valid referral for clinic patient.
Develops and maintains database of referral physician offices preferred by each physician within the clinic.
Assists Practice Manager with complaint resolution and solutions related to patient referrals.
Enters referrals, documents, communications, and actions in system.