Appointment Scheduling Specialist – Heart & Vascular Specialists – Full-Time, Days

#REF!•Dallas, TX

1d•Onsite

About The Position

The Appointment Scheduling Specialist at Heart & Vascular Specialists is a full-time position responsible for managing patient appointments and ensuring a high level of customer service. This role involves handling a fast-paced, high-volume of inbound and outbound calls, scheduling appointments, tests, procedures, and referrals. The specialist will also be responsible for patient pre-certification, collecting fees, gathering insurance information, and obtaining necessary authorizations and referrals. A strong emphasis is placed on compassion, empathy, teamwork, and professionalism in a collaborative and innovative environment focused on making healthcare more accessible.

Requirements

High School Diploma or equivalent
2 years related experience in Healthcare environment
Bilingual in English / and Spanish, Korean, or Arabic
Work check in and check out, answer phones and other duties as needed
Demonstrated strong customer service and communication skills
Organizational and time management skills
Proficient computer skills
Knowledge of clinic procedures and regulatory requirements
Possess a strong work ethic and a high level of professionalism
A team player who handles multiple projects simultaneously in a fast-paced environment

Responsibilities

Answering phone calls and scheduling patient appointments
Conduct patient pre-certification to ensure coverage for appointments and medical care
Schedule tests, procedures, and referral appointments
May collect fees such as co-pays / co-insurance
Gather insurance information and patient personal data
Obtain authorizations / referrals prior to appointments as needed
Demonstrates positive professional customer service with all patients, staff, and visitor contacts
Performs other duties as assigned