Referral Specialist

Rural Health Group • Roanoke rapids, NC

4d • Onsite

About The Position

Rural Health Group is seeking a full-time Referral Specialist at our RHG at Halifax Medical Specialist clinic in Roanoke Rapids, NC. Successful candidate must demonstrate the Rural Health Group Core Competencies, which include: Good Judgment, Communication/Customer Service/Teamwork, Passion, Honesty, Responsibility, Job-Specific Skill Set.

Requirements

• High school diploma or GED.
• Outpatient physician office experience strongly preferred
• Ability to multi-task and work efficiently in a potentially stressful environment
• Ability to apply common sense understanding when carrying out detailed written or oral instructions
• Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors
• Possess knowledge of modern office equipment, Microsoft Office software programs, medical practice management systems, and basic computer skills (including the ability to type)
• Must be able to quickly learn to use eClinicalWorks electronic health record system
• Must have excellent organizational, telephone, and verbal and written communication skills

Nice To Haves

• Bilingual (English/Spanish) is a plus, but not required - applicants who may serve in a translating capacity will be required to take a language assessment

Responsibilities

• Responsible for scheduling STAT/URGENT referrals, tracking referrals and tracking hig risk referrals and actions
• Responsible for obtaining prior authorization from Insurance carriers for ordered Diagnostic Testing/ Procedures and ordered Specialty Referrals.
• Maintains confidentiality of patient health records and other information as required by applicable laws
• Processes referrals in a timely fashion, including sorting and processing referrals by indicated urgency and date
• Refers patients to specialists based on available medical, financial, and transportation resources
• Documents and enters all referrals appropriately in patients’ health record
• Reviews with patients the referral details including their own responsibilities
• Verifies that providers have sufficiently documented the reason for the referral and have done the appropriate workups prior to the referral
• Assembles and forwards complete and accurate documentation
• Maintains ongoing tracking of all referrals
• Handles incoming phone calls and responds to requests for information from patients and outside sources
• Performs other duties as assigned
• Actively participates in quality improvement teams/meetings
• Monitors and tracks high risk and current cancers.

Benefits

• Federal and State Criminal Background Checks and Drug Screen required for all positions.
• Influenza vaccine is also a condition of employment.
• E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED