Referral Specialist

Quincy Medical Group • Quincy, IL

40d • $16 - $24 • Onsite

About The Position

As a Referral Specialist at Quincy Medical Group, you will coordinate patient access to specialty care services. You will work with providers, clinical teams, insurance companies, and patients to process referrals, obtain prior authorizations, and connect patients with appropriate care in a timely and efficient manner. The role requires attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced healthcare environment.

This is a full-time position, Monday through Friday, 8:00 AM–5:00 PM, based in Quincy, Illinois, with no weekends or holidays. The work takes place in a fast-paced administrative healthcare environment focused on patient access and care coordination.

Requirements

• High school diploma or GED required.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Ability to work independently while collaborating with clinical and administrative teams.
• Commitment to providing excellent patient service and support.

Nice To Haves

• Previous experience in healthcare, a medical office, scheduling, insurance, or customer service.
• Experience with electronic medical records and insurance verification.

Responsibilities

• Process incoming referrals for specialty care services accurately and efficiently.
• Obtain and manage prior authorizations from insurance companies as required.
• Coordinate appointment scheduling between patients, providers, and specialty clinics.
• Communicate with patients regarding referral status, appointment details, and next steps in care.
• Verify insurance coverage and eligibility for referred services.
• Collaborate with providers, clinical staff, and external healthcare organizations to ensure continuity of care.
• Maintain accurate documentation within the electronic medical record.
• Monitor referral queues and ensure timely completion of referral workflows.
• Respond to patient inquiries via phone, portal messages, and internal communications.
• Support patients in navigating the healthcare system and accessing appropriate services.
• Perform other duties as assigned to support patient access operations.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay, and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
• Base pay range of $16.12–$24.08 per hour; additional compensation may be available through bonuses and other incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED