Referral Specialist

Vocational Instruction Project•New York, NY

6d•$42,000 - $60,000

About The Position

The Referral Specialist will coordinate all patient referrals at the request of the Providers. They will notify the patient of appointments and provide any necessary instructions. The specialist will enter all referrals into the electronic health record system (eCW), document clear notes, and track and record reports as they are received. They will act as a liaison between the patient/provider and specialties, communicating via electronic medical record, email, or telephone. The Referral Specialist will also identify patient insurance coverage and limitations.

Requirements

Excellent organizational and communication skills required
Ability to multi-task and meet assigned deadlines from a variety of management staff
Ability to work in a fast-paced and ever-changing environment
Extremely proficient in Microsoft Office Suite
Create, edit, and interpret charts, tables, and spreadsheets (via Microsoft Excel)
Effectively manage filter and sort data (via Microsoft Excel)
Create well-organized documents and outlines (via Microsoft Word)
Manage mailbox and calendar (via Microsoft Outlook)

Nice To Haves

Bachelor's Degree preferred
1-2 years of experience in program development or referral coordination within a health services agency preferred
Leadership and/or facilitation experience with a group or team
Bilingual preferred (English/Spanish or English/French)
Public presentation and speaking skills

Responsibilities

Document appointments and communication with providers and patients in the EHR
Determine patient eligibility for services; arranging and scheduling medical appointments for referred care
Ensure referral results are returned to the designated Referral E-Fax within 48 hours after the consult is received, assisting with follow-up as necessary
Data Entry of Referral date, Provider, and Status of Consultation
Appropriately schedule all appointments, coordinating with the patients and the outside providers
Efficiently notify the patient of any changes in their appointments within 24hrs, including a follow call/letter documented in EHR
Alert providers if there are any issues scheduling appointment or if the requested referral appointment is schedule for more than 3 months from date referral was generated
Alert Patient of scheduling delays and assist Patient with other Sites / or Providers for sooner appointment availability, when deemed necessary
Detail Documentation of all Patient statements and/or conclusion of Referral appointment
Verify and update patient insurance and demographic information
Contact insurance carriers to verify patient coverage as needed
Obtains pre-certification/authorization for services when applicable
Scan correspondence, consultations, and other documents to Patient’s EHR
Manages VIP’s Referral Tracking Tool (eBO, eCW, excel, etc.)
Conduct outreach preventive care reminder calls to assist patients in managing their healthcare
Provide great customer service and respectful communication with patients, outside facilities and co-workers
Participate in meetings, town halls, and collaborations as designated
Performs additional duties as assigned by supervisor