Referral Specialist

Sentara Hospitals•Virginia Beach, VA

17d•Remote

About The Position

Sentara Independence in Virginia Beach, Virginia, is hiring a Referral Specialist for its CAC Department. This is a remote position, but the employee must be able to travel to the Sentara Independence or Hampton locations if connectivity or power outages occur. The Referral Specialist performs one or more functions that connect providers, patients, insurance companies, and clinical departments, including scheduling patients, verifying insurance eligibility, and transcribing orders. Specialists manage orders in their assigned work queues.

Requirements

High school diploma.
At least 1 year of customer service experience.
Knowledge of proper scheduling procedures, call handling, or preregistration requirements.
Ability to meet turnaround, department adherence, and quality metrics.
Ability to investigate and help resolve problems related to assigned work.
Ability to collaborate effectively with internal and external customers.

Nice To Haves

Medical terminology.
Epic experience.

Responsibilities

Schedule patients, confirm insurance eligibility using the real-time eligibility (RTE) tool, or preregister patients.
Validate data accuracy while performing assigned functions.
Manage orders within assigned work queues.
Meet turnaround requirements and department adherence and quality metrics.
Apply proper scheduling, call-handling, or preregistration procedures.
Investigate, problem-solve, and help resolve issues related to work assignments.
Collaborate with internal and external customers to achieve results measured by key performance indicators and leadership.

Benefits

Medical, dental, and vision plans.
Life and disability insurance, including long-term and short-term disability and critical illness plans.
401(k)/403(b) with employer match.
Paid time off, sick leave, and holidays.
Paid parental and family caregiver leave, as well as paid military leave.
Adoption, fertility, and surrogacy reimbursement up to $10,000.
Emergency backup care.
Educational assistance or tuition assistance of up to $5,250 per year, discounted educational opportunities, and student loan repayment or student debt pay down up to $10,000.
Pet insurance.
Legal resources plan.
Opportunity to earn an annual discretionary bonus subject to system and employee eligibility criteria.
Additional compensation may include shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities.