Referral Specialist

Sentara Health•Charlottesville, VA

1d•$22 - $33•Remote

About The Position

Sentara Independence in Virginia Beach is hiring a Referral Specialist for its CAC Department. This is a remote position, but the employee must be able to travel to Sentara Independence or Hampton locations when there is a connectivity or power outage. The Referral Specialist performs one or more functions supporting coordination among providers, patients, insurance companies, and clinical departments. These functions include scheduling patients, verifying insurance eligibility, transcribing orders, and managing orders in assigned work queues. The role validates data accuracy and meets turnaround, adherence, and quality requirements. It also requires problem-solving and investigation to resolve work-assignment issues and effective collaboration with internal and external customers to achieve performance goals. The position requires a high school diploma and one year of customer service experience. Medical terminology and Epic experience are preferred.

Requirements

High school diploma.
At least 1 year of customer service experience.
Knowledge of proper scheduling procedures, call handling, or preregistration requirements.

Nice To Haves

Medical terminology.
Epic experience.

Responsibilities

Schedule patients, verify insurance eligibility using the real-time eligibility (RTE) tool, or preregister patients.
Validate the accuracy of data when performing assigned functions.
Manage orders within assigned work queues.
Meet turnaround requirements and department adherence and quality metrics.
Problem-solve, investigate, and help resolve issues related to work assignments.
Collaborate effectively with internal and external customers to achieve desired results measured by key performance indicators and leadership.

Benefits

Medical, dental, and vision plans and insurance.
Adoption, fertility, and surrogacy reimbursement up to $10,000.
Paid time off, sick leave, and holidays.
Paid parental and family caregiver leave.
Emergency backup care.
Long-term and short-term disability and critical illness plans.
Life insurance.
401(k)/403(b) with employer match.
Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
Student debt pay down up to $10,000.
Pet insurance.
Legal resources plan.
Potential annual discretionary bonus, subject to system and employee eligibility criteria.
Potential additional compensation, including shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonuses.
Educational assistance or student loan repayment.