Referral Specialist - USFTGP UMSA Patient Access Cen
About The Position
The Referral Specialist serves as the primary point of contact for patients and providers requesting appointments or services within USF Health. This role ensures a positive patient experience by coordinating all aspects of the referral process, including screening referrals, scheduling provider-directed appointments, obtaining necessary authorizations, and collaborating with clinical teams to support timely and appropriate patient care. The specialist manages incoming communications, processes referral documentation, maintains accurate records, and facilitates efficient workflow across departments. Through strong customer service, organizational skills, and knowledge of healthcare processes, the Referral Specialist helps ensure seamless access to care and supports a safe, efficient, and patient-centered environment.
Requirements
- High School Diploma or GED
- Two (2) years of Front Desk experience in healthcare
- Knowledge of Referral and Authorization Processes
- Understanding of healthcare referral workflows, insurance requirements, and prior authorization procedures for visits, procedures, surgeries, and medications
- Ability to provide courteous, clear, and professional communication to patients, providers, clinical teams, and other stakeholders
- Ability to manage multiple tasks, track referrals, maintain accurate filing systems, and ensure timely processing
- Skilled in using electronic health records, scheduling systems, databases, and communication platforms to route and process referral information
- Ability to review incomplete referrals, identify missing information, and follow up proactively to ensure timely scheduling
- Strong accuracy in documenting information, obtaining correct authorizations, and routing communication to prevent delays in patient care
Responsibilities
- Screening referrals
- Scheduling provider-directed appointments
- Obtaining necessary authorizations
- Collaborating with clinical teams to support timely and appropriate patient care
- Managing incoming communications
- Processing referral documentation
- Maintaining accurate records
- Facilitating efficient workflow across departments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
