Front Desk Specialist - USFTGP UMSA RCO Front End

Tampa General Hospital•Tampa, FL

About The Position

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

Requirements

High School Diploma or G.E.D.
Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.
Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Responsibilities

Provide efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC.
Verify patient demographics.
Collect co-payments.
Prepare required paperwork.
Assist with scheduling.
Ensure all documentation is complete for seamless patient flow and proper billing.
Communicate with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience.
Proactively screen patients for required pre-certifications, authorizations, or referrals.
Educate patients on financial policies and procedures.
Ensure all payment activities are properly reconciled.
Contribute to a smooth, professional, and welcoming front office environment.