Referral Specialist/Interpreter (Somali Speaking Preferred)

HEART OF OHIO FAMILY HEALTH CENTERS • Columbus, OH

3d • Onsite

About The Position

This position supports the Organization by functioning as a liaison between patients and health care providers or agencies. The role involves assisting, organizing, coordinating, and providing optimal health care services. A key responsibility is interpreting a foreign language into English and English into a foreign language to facilitate health care services. The Referral Specialist/Interpreter will collect and evaluate patient information regarding needs, continuity of care, and outcomes. They will also refer and coordinate appropriate processes, research and inform about available health resources, and maintain competency in accessing and inputting medical information. Accurate documentation of actions taken and activities performed is essential, as is providing continuity of care to patients and their families.

Requirements

• Willingness to work with all cultural and socioeconomic groups without judgment or bias
• Demonstrates ability to cooperatively work/mediate with all age groups and family groups
• Compliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their duty
• Ability to work with minimal supervision and exercise sound independent judgment
• Excellent familiarity and application with medical terminology

Nice To Haves

• Associate degree or higher
• Experience with healthcare referrals
• Holder of interpreting certificate
• Somali Speaking Preferred

Responsibilities

• Collects and evaluates information about a patient in regard to opportunities to assist in achieving patient/family need, continuity of care and realistic outcomes
• Interpreting a foreign language into English and English into a foreign language to facilitate the health care service
• Refers and coordinates appropriate processes as assigned
• Researches, documents and informs co-workers and patients about the available health resources at the local, state and federal levels
• Notifies the patient of appointments scheduled, makes follow-up calls to specialist to ensure that client attended appointments and reminds provider to submit a Consultation Report
• Maintains competency in obtaining and inputting medical information to and from clinical and /or other information systems including accessing information as required to complete the referral process
• Accurately, clearly and efficiently documents actions taken and activities performed
• Provides continuity of care to each patient and their family members
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree