Referral Specialist II

University of Utah Health•Salt Lake City, UT

1d•Onsite

About The Position

This multifaceted position will provide operational support for the Referral Services Center while reporting to the department manager. The incumbent will provide high-level support in the areas of referral training, project and quality initiatives while also fulfilling supplemental duties in referral WQ management. This position has no responsibility for providing care to patients. The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Requirements

Demonstrated ability to understand and facilitate the organizational referral process. This includes presenting and training on the standards for referral and WQ management.
Demonstrated ability to express information in a clear and understandable manner.
Demonstrated ability to constructively interact with physicians, clinic managers, and support staff.
Ability to work with minimal supervision; adaptability and high tolerance for ambiguous work situations.
Demonstrated human relation and effective communication skills.
Demonstrated proficiency with computer software (e.g., Microsoft Office tools).
Ability to ensure accuracy and thoroughness in accomplishing tasks.
Three (3) years of experience in a healthcare setting with at least two (2) of those years as a Referral Specialist I, or the equivalency.

Nice To Haves

Two (2) years of experience in scheduling appointments.
Three (3) years of customer service experience.

Responsibilities

Assists the department manager in providing and evaluating referral training needs, training presentation methods and program improvement.
Assists with the development and presents skill-building referral training curricula for University employees.
Conducts training needs assessments with referral users to ensure standards of referral management are being met.
Assists management with strategic planning of departmental objectives and develops training mechanisms designed to enhance those goals.
Provides administrative support to department manager on referral project initiatives that will include, but not limited to, facilitating project logistics such as meetings, conference calls, etc.
Maintains or oversees the maintenance of project tracking and ensuring timelines are being met.
Provides support to manager to improve quality performance of the department.
Through quality calls, identifies opportunities to improve call experience within the department.
Through quality review, identifies opportunities to improve referral WQ management throughout the organization.
Provides support for the operational workflow of WQ management as identified in the job description for a Referral Specialist I.