Referral Specialist/HIS Clerk On-Call
About The Position
The Referral Specialist/HIS Clerk is responsible for ensuring that timely specialist/procedural referrals are made which follow the patient’s insurance and referring provider’s specifications. This role requires exemplary customer service, critical thinking, multi-tasking, initiative, and ownership of responsibilities according to established policies and procedures. The position also involves working cooperatively as a productive team member, using multi-line phone systems, computer systems, and general office equipment. Proficiency in typing, accurate money handling, and adaptability to change and new technologies are essential. Compliance with HIPAA laws and accreditation requirements is mandatory. Experience with correspondence and database access is preferred.
Requirements
- Understanding and ability to demonstrate the importance of exemplary customer service.
- Ability to exercise critical thinking skills.
- Ability to multi-task.
- Ability to take initiative and take ownership to follow through with responsibilities according to established policies and procedures.
- Ability to work cooperatively as a productive member of a team.
- Ability to use multi-line phone system, computer systems, and general office equipment.
- Ability to type proficiently.
- Trustworthiness and accuracy in money-handling.
- Ability to adapt to change and new technologies to perform successfully.
- Ability to comply with HIPAA laws and accreditation requirements.
Nice To Haves
- Ability to correspond and access databases.
Responsibilities
- Ensure timely specialist/procedural referrals are made.
- Follow patient's insurance and referring provider's specifications for referrals.
- Demonstrate exemplary customer service.
- Exercise critical thinking skills.
- Multi-task effectively.
- Take initiative and ownership to follow through with responsibilities.
- Work cooperatively as a productive member of a team.
- Use multi-line phone system, computer systems, and general office equipment.
- Type proficiently.
- Handle money accurately.
- Adapt to change and new technologies.
- Comply with HIPAA laws and accreditation requirements.
- Correspond and access databases (preferred).
Benefits
- N/A
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
