Referral Program Manager

Political Asylum Lawyers

7d•$1,900 - $2,200•Remote

About The Position

The Referral Program Manager plays a vital, strategic role within the firm, leading the Client Relationship Program. This involves conducting intentional check-ins, celebrations, and milestone conversations with current and former clients to ensure they feel remembered, supported, and connected to the firm. The role also leads a structured client referral initiative to transform positive client experiences into a consistent source of new matters by formalizing outreach, follow-up, and referral tracking. Additionally, the Referral Program Manager serves as the primary steward of the Team 100 Referral Ecosystem, a curated network of attorney and non-attorney professionals, nurturing these relationships and ensuring the ecosystem remains active and aligned with the firm's mission. This position is central to strengthening both client relationships and professional partnerships, directly contributing to the firm’s long-term growth, reputation, and community impact. This role is open to candidates located in Argentina.

Requirements

Fluency in Spanish and English
Experience working with U.S.-based clients, professionals, or partner networks
Warm, confident communicator comfortable with outbound calls
Strong organizational skills and exceptional attention to detail
Comfortable using or learning CRM systems (HubSpot preferred)
Ability to handle sensitive information with professionalism and discretion

Nice To Haves

Experience in immigration services, legal services, client success, or partnership management
Familiarity with referral ecosystems or professional networking
Experience working with diverse, multicultural communities
Proficiency with Google Workspace, especially Google Sheets

Responsibilities

Lead structured calls with current and former clients for birthdays, anniversaries, milestones, and periodic check-ins.
Listen for client needs and route them to the appropriate internal team or trusted referral partner.
Lead and operate the firm’s client referral initiative, including outreach, follow-up, and tracking.
Serve as the primary relationship manager for all Team 100 referral partners.
Conduct introduction calls and ongoing relationship-building conversations with referral partners.
Track inbound and outbound referrals accurately, including key details, outcomes, and follow-up needs in our CRM.
Prepare and distribute quarterly Partner Newsletter updates.
Build and maintain dashboards tracking referral activity, partner engagement, and trends.
Deliver monthly and quarterly reports on referral performance and partner engagement.

Benefits

Monthly salary range of USD 1,900 - 2,200 gross
11 U.S. federal holidays off (paid)
Week between Christmas and New Year's — office closed, fully paid
Local holiday work that doesn't coincide with a U.S. holiday is compensated per your country's labor laws
Three weeks of paid vacation annually
Comprehensive training program
Mentorship and collaboration
Career advancement paths
Work from anywhere — this position is open to candidates based in Argentina
Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job