Referral Coordination Manager

AdventHealth•Burleson, TX

1d•Hybrid

About The Position

AdventHealth is seeking a Referral Coordination Manager to oversee the day-to-day workflow and performance of the Referral Coordinator team. This role involves managing hiring, training, coaching, evaluations, and progressive discipline. The manager will ensure staff receive clear communication on policies, procedures, and referral requirements, monitor employee attendance, and drive improvements in team morale. Key responsibilities include managing eligibility verification, insurance identification, document scanning, and ensuring all documents and authorizations are accurate and complete. The role also involves answering phones, routing calls, providing information, and responding professionally to various stakeholders. Maintaining consistent attendance, delivering excellent customer service, and working efficiently are essential. This is a hybrid role based in Burleson, TX, requiring onsite attendance as needed.

Requirements

Bachelor’s degree [Required]
1 year health care experience [Required]
An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement: Bachelor’s degree AND 1+ years of experience OR Associates degree AND 3+ years of experience OR High School Grad or Equiv AND 5+ years of experience

Nice To Haves

5 years of position related experience [Preferred]

Responsibilities

Oversees the day-to-day workflow and performance of the Referral Coordinator team.
Manages hiring, training, coaching, evaluations, and progressive discipline when necessary.
Ensures staff receive clear and timely communication on policies, procedures, and referral requirements.
Monitors employee attendance and completes necessary time adjustments before payroll deadlines.
Shares engagement survey results, develops action plans, and drives progress to improve team morale and appreciation.
Manages eligibility verification, insurance identification/uploading, and document scanning.
Confirms all documents and authorizations are fully completed, accurate, and signed.
Answers phones, routes calls, provides routine information, and responds professionally to patients, health plans, providers, and clinic staff.
Maintains consistent attendance, delivers excellent customer service, and works efficiently with a sense of urgency.
Performs other duties as assigned.