Referral Processor (Full-time)

Olympia Orthopaedic Associates•Olympia, WA

2h•Onsite

About The Position

The Referral Processing position aides in the patient flow process by ensuring that patients referred to our practice have a smooth scheduling experience by obtaining demographics, insurance requirements, and documentations according to company policy and/or physician preference and entering information into the practice management system. The Referral Processor functions as the liaison between the patient and referring facilities as a primary point of contact to ensure their experience with Olympia Orthopeadic Associates is of the highest standard. The person in this position has the opportunity to be cross trained in other Registration positions, to be utilized to cover vacations and absences. The ideal candidate for this position is friendly, outgoing, organized, goal-oriented, hardworking, dependable, detailed, and flexible. This position offers great opportunity for growth and cross-training within our Registration department.

Requirements

Minimum of one year of experience in a medical office setting.
Excellent customer service skills.
Ability to interact with patients, families, and staff in a professional manner.
Passage of background screen and pre-employment drug screen (nicotine levels are included in testing).

Nice To Haves

Friendly
Outgoing
Organized
Goal-oriented
Hardworking
Dependable
Detailed
Flexible

Responsibilities

Obtain demographics, insurance requirements, and documentation for referred patients.
Enter patient information into the practice management system.
Act as a liaison between patients and referring facilities.
Ensure a smooth scheduling experience for referred patients.
Provide customer service of the highest standard to patients.
Be cross-trained in other Registration positions to cover vacations and absences.