Referral Outreach Manager

BEACON BEHAVIORAL SUPPORT SERVICES

3d•Onsite

About The Position

Beacon Behavioral Partners is a growing network of physician-driven psychiatric practices with over 25 years of management experience within the behavioral health industry. We believe sustained growth comes from strong local relationships, clinical credibility, and disciplined execution. Our referral outreach model is built on trust, consistency, and data-driven decision-making and this role is central to that strategy. We are hiring a Referral Outreach Manager to own and grow referral relationships for our practices with multiple locations within the Jackson, MS territory. This is a field-based, individual contributor role focused on driving sustained referral volume through consistent relationship-building, education, and follow-through. This role is goal-based and accountability-driven rather than purely quota-based. Success is measured by the health, consistency, and growth of referral relationships over time. The Referral Outreach Manager works closely with admissions, clinical leaders and operations to ensure referral partners experience Beacon as responsive, reliable, and easy to work with. This role is ideal for someone who thrives in the field, values collaboration, and takes pride in building durable partnerships that directly impact patient access to care.

Requirements

2-3 years of experience in healthcare outreach, involved in mental health care (e.g. TMS technician), physician liaison, business development, or referral-based growth roles
Proven success growing and maintaining referral relationships
Comfort operating in a fast-paced, evolving environment
CRM proficiency (Zoho, Salesforce, or HubSpot preferred)
Bachelor’s degree in Business, Healthcare Administration, Communications, Psychology, or related field
Ability to travel locally within assigned geography (field-based role)

Nice To Haves

Experience working with clinical providers and healthcare staff strongly preferred

Responsibilities

Build and maintain strong relationships with referral sources including: Physicians and psychiatric providers Therapists and counseling practices Schools and universities Hospitals, EDs, PHP/IOP programs Community organizations
Own a defined territory and serve as Beacon’s primary referral partner contact
Drive sustained referral volume through consistent outreach and relationship stewardship
Convert new referral sources into active, ongoing partners
Conduct in-person visits, drop-ins, presentations, and lunch-and-learns
Educate providers and staff on Beacon’s practices services, referral process, and access points
Attend and represent Beacon’s practices at local community events and professional meetings
Identify and address barriers to referral success in real time
Contribute relevant content to marketing team for social media initiatives
Work closely with admissions and clinical teams to ensure smooth referral handoffs
Reinforce best practices with our providers such as thank-you notes and patient progress updates
Share feedback from referral partners to improve workflows and communication
Ensure referral partners feel informed, valued, and supported
Log all outreach, meetings, and relationship activity accurately in Beacon’s CRM
Maintain accurate referral source segmentation (Prospect, Grow, Protect)
Track activity, follow-ups, and referral trends within your territory
Use data to prioritize outreach, report impact and identify growth opportunities