Community Outreach & Referral Specialist - In-Home Care Agency
About The Position
At Caring Senior Service of Oakland County South, we believe every senior deserves to age safely and comfortably at home. As our Community Outreach & Referral Specialist, you’ll connect families with compassionate in-home care while driving community partnerships that fuel our mission. This is your opportunity to blend relationship-building, outreach, and sales into a career that makes an impact! What You’ll Do: Lead Local Outreach & Drive Referrals Develop and implement targeted outreach strategies to generate qualified client referrals from local sources. Cultivate relationships with healthcare professionals, senior living communities, rehab centers, and other local organizations to promote our services. Community Representation & Networking Represent Caring Senior Service at community events, health fairs, and networking groups to build awareness of our services. Create strong, lasting connections that position our company as a trusted resource for senior care. Collaborate with Team & Ensure Client Satisfaction Work closely with office staff and caregivers to ensure smooth transitions and exceptional client experiences. Be an advocate for the client’s needs, ensuring they receive the best possible care at every stage of the process. Track Progress & Achieve Goals Consistently meet or exceed monthly outreach and referral goals. Track referral activity in our CRM system and adjust strategies to ensure continued growth and success.
Requirements
- Proven Experience in Sales or Outreach: Must have experience in sales, business development, or outreach, ideally within home care, healthcare, or senior services.
- Strong Communication & Relationship Skills: You’re a confident, compassionate communicator who thrives on building relationships and connecting people with the services they need.
- Knowledge of Senior Care Services: While prior experience in senior care is a plus, your ability to learn and understand the ins and outs of home care services is essential.
- Self-Motivated & Goal-Oriented: You’re driven by achieving measurable goals, and you work independently with focus and enthusiasm.
- Reliable Transportation: Willingness to travel locally within the service area, using your reliable transportation.
Responsibilities
- Develop and implement targeted outreach strategies to generate qualified client referrals from local sources.
- Cultivate relationships with healthcare professionals, senior living communities, rehab centers, and other local organizations to promote our services.
- Represent Caring Senior Service at community events, health fairs, and networking groups to build awareness of our services.
- Create strong, lasting connections that position our company as a trusted resource for senior care.
- Work closely with office staff and caregivers to ensure smooth transitions and exceptional client experiences.
- Be an advocate for the client’s needs, ensuring they receive the best possible care at every stage of the process.
- Consistently meet or exceed monthly outreach and referral goals.
- Track referral activity in our CRM system and adjust strategies to ensure continued growth and success.
Benefits
- Comprehensive Benefits Package
- Paid Time Off: Generous paid time off, including sick leave and holidays.
- Company Culture: Join a team that values purpose, people, and personal growth.
- Ongoing Training & Development: We invest in your professional growth through continuous training and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
