Referral Management Specialist (MCP)

Medical University of South Carolina•Remote- South Carolina, SC

3d•Onsite

About The Position

MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina. This role acts as an expert in all areas of healthcare scheduling and access as they pertain to provider-specific templates and specialties. The position collaborates closely with departmental, clinical, physician, and division staff to assist potential customers in navigating the system to obtain access and referral information for medical care at MUSC.

Requirements

High school diploma or equivalent (GED)
Two years’ experience in a Medical Office, Call Center, and/or customer service business environment
Ability to prioritize and coordinate multiple tasks in a busy environment
Experience with computers and technology including Windows, Excel, and Intranet/Internet navigation tools, as well as system content
Strong demonstrated verbal, written, problem solving and presentation skills
Ability to work in a self-directed manner while interacting with patients, physicians and departmental partners
Ability to perform job functions while standing and sitting.
Ability to perform job functions while walking and climb stairs.
Ability to work from elevated areas.
Ability to work in confined/cramped spaces.
Ability to perform job functions from kneeling positions.
Ability to bend and twist at the waist.
Ability to squat and perform job functions.
Ability to perform gross motor activities with fingers and hands.
Ability to perform firm grasping with fingers and hands.
Ability to reach overhead.
Ability to perform repetitive motions with hands/wrists/elbows and shoulders.
Ability to use lower extremities for balance and coordination.
Ability to reach in all directions.
Ability to lift and carry 50 lbs. unassisted.
Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted.
Ability to lift from 36" to overhead 25 lbs.
Ability to exert up to 50 lbs. of force.
Ability to maintain 20/40 vision, corrected, in one eye or with both eyes.
Ability to see and recognize objects close at hand or at a distance.
Ability to match or discriminate between colors.
Ability to determine distance/relationship between objects; depth perception.
Ability to maintain hearing acuity, with correction.
Ability to perform gross motor functions with frequent fine motor movements.
Ability to deal effectively with stressful situations.
Ability to work rotating shifts.
Ability to work overtime as required.
Ability to work in a latex safe environment.
Ability to maintain tactile sensory functions.
Ability to maintain good olfactory sensory function.
Ability to be qualified physically for respirator use, initially and as required.

Nice To Haves

Experience with an automated scheduling system

Responsibilities

Scheduling appointments across various specialties, which includes their primary assigned service, a secondary specialty/service, and a tertiary specialty/service, all within a call center environment that utilizes an automated scheduling system.
Triage of patient calls according to established algorithms, which involve addressing inquiries, resolving issues, and referring patients to the appropriate clinical team for any clinical matters as necessary.
Acting as the primary advocate for patients, facilitating communication between the medical team and the patient by coordinating their requests and meeting their needs during a single phone call.
Keeping current knowledge of all services and protocols, which includes, but is not limited to, handling incoming scheduling and clinical calls, managing faxes, and processing referrals.
Meticulous collection of accurate data, which encompasses demographic information, physician details, insurance, employment, next of kin, emergency contacts, and other miscellaneous information essential for completing the patient's profile.
Exemplifying the highest standards of customer service, attentiveness, and consideration in every aspect.