Referral Management Specialist I

Medical University of South Carolina • Charleston, SC

9d • Onsite

About The Position

Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. This role triages patient calls according to established algorithms, answers questions, resolves issues and refers to appropriate clinical team for clinical issues as appropriate. This position performs quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient’s information. This role performs activities to ensure effective operations of the clinics, while enhancing the revenue cycle and providing the highest level of customer service.

Requirements

• High school diploma or equivalent (GED).
• Two years of experience in a medical office, call center, patient access area, or customer service in a business environment.
• Demonstrated ability to prioritize and coordinate multiple tasks in a fast-paced call center environment.
• Working knowledge of computers and technology including Windows, Excel, and Internet/Intranet navigation tools.
• Strong verbal, written, communication, and problem-solving skills.
• Ability to work in a self-directed manner while interacting with patients, physicians, and departmental partners.
• Typing speed of 35 CWPM.

Nice To Haves

• College degree preferred.
• A college degree may be substituted for work experience on a year-for-year basis.

Responsibilities

• Serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC.
• Facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system.
• Triages patient calls according to established algorithms.
• Answers questions and resolves issues.
• Refers to appropriate clinical team for clinical issues as appropriate.
• Performs quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient’s information.
• Performs activities to ensure effective operations of the clinics, while enhancing the revenue cycle and providing the highest level of customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED