Referral Management Services Clerk

Compass Government Solutions, LLC•Fife, WA

1d•$23 - $23•Onsite

About The Position

Compass Government Solutions is seeking a Referral Management Services Clerk to support the Puget Sound Military Appointing Center (PSMAC). Puget Sound Military Appointing Center (PSMAC) is the primary centralized service hub for appointment services, referral management, and care coordination for PSMHS beneficiaries. This role helps ensure timely access to high-quality healthcare by processing referrals, managing beneficiary inquiries, and supporting specialty appointing operations within the MHS GENESIS system.

Requirements

High School Diploma or General Educational Development (GED) equivalency
Proficiency in Word, Excel, Access, and related software
Strong communication, customer service, and problem-solving skills
Must be able to obtain clearance to access the work site located on a CSMHS military installation and be granted a Common Access Card (CAC)

Nice To Haves

Healthcare administrative experience preferred

Responsibilities

Review and process specialty care referrals within required timelines
Determine whether patients are appointed to the MTF or deferred to the network
Coordinate specialty appointments and conduct outbound scheduling and reminder calls
Manage inbound and outbound calls in a high-volume healthcare environment
Verify beneficiary eligibility and provide clear guidance on referral status
Process Secure Messaging System (SMS) appointment requests
Communicate referral updates, denials, or incomplete requests to providers
Accurately document all actions in MHS GENESIS
Support urgent referrals and ensure compliance with access-to-care standards
Prioritize tasks in alignment with mission requirements