Referral Management Coordinator

Allina Health

6d • $21 - $28 • Hybrid

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. This is a 1.0 FTE position (80 hours per two-week pay period) with 8-hour day shifts and no weekends. It is a remote hybrid position (80% remote, 20% in-person).

Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years of related experience in health care or customer service
• Proficient in the use of computer technology and Microsoft Office applications, including Microsoft Teams, Word, Excel and SharePoint

Nice To Haves

• High school diploma or GED
• Associate's or Vocational degree

Responsibilities

• Coordinates referrals on behalf of patients.
• Receives calls from internal and external customers and provides on touch resource to guide patients to appropriate resources.
• Ensures patient eligibility criteria for referred program.
• Informs patients and families of the scope and limitations of a service and payer source.
• Documents in the electronic medical record.
• May schedules appointments, inside and outside of the system, as ordered.
• Performs intake, enrollment calls and data entry for designated programs.
• Transitions patient safely to next step of care by collecting information needed and documents in electronic medical record.
• Communicates with patients, families, providers and care team to maintain coordination of care.
• May verify health plan eligibility.
• May act as a resources for patients, providers and staff as in pertains to specific health plans and other questions.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed