Referral Correspondent - Haitian Creole (5636)

BROCKTON NEIGHBORHOOD HEALTH CENTER INC•Brockton, MA

11d•$19 - $25•Onsite

About The Position

Responsible for processing all patient referrals for specialty services. Follows center protocols for proper authorization and processing of all referrals.

Requirements

High school diploma; sometimes combined with medical assistant certification.
Proficiency with computer, word processor, and spreadsheet programs.
Strong interpersonal skills needed.
Strong customer service focus.
Resourcefulness in problem solving.
Good telephone manner and ability to screen information that may be confidential.
Good organizational skills and the ability to prioritize daily workload.
Good judgment.
Effective verbal and written communication skills.
Teamwork orientation.
Some medical terminology helpful.
Able to take and follow through with delegated tasks and accountability.

Nice To Haves

Bilingual preferred.
Fluency in multiple languages strongly preferred.

Responsibilities

Responsible for monitoring all referral reports not received and timely follow up in accordance with BNHC policy and procedure.
All correspondence, whether telephone or mail, is logged within EPIC tracking note system.
Ensure complete and accurate registration, including patient demographic and current insurance information.
Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.
Review details and expectations about the referral with patients.
Remind patients of scheduled appointments via mail or phone.
Checks hospital computer systems for missing reports.
Calls specialist’s office for outstanding consult letter.
Notify physician when patient fails to show for referral appointment.
Keep Referral Supervisor, providers and other key support staff informed of problems and results.
Perform other duties as assigned by supervisor or department head.
Interpret as needed.
Must have knowledge of various insurance rules and regulations and how they relate in the referral processes.