Referral Coordinator - Night Shift Position (Work Shift: 12 shifts per month / 7pm - 7am)

LifeLink Foundation•Norcross, GA

24d

About The Position

The Referral Coordinator evaluates and responds to hospital referrals to determine whether there may be a potential organ or tissue donor. The coordinator applies LifeLink policies and procedures, documents referral timeliness and responses, and provides direction to responding staff. The role gathers information to support assessment of potential donors, including brain death (BD), donation after circulatory death (DCD), medical suitability, and next-of-kin (NOK) priority. The coordinator participates in a call rotation to help ensure coverage of responsibilities 24/7 and communicates with hospitals and LifeLink’s on-call, medical, management, and development staff. Duties include evaluating referrals, coordinating appropriate onsite visits, maintaining active-referral records in iTransplant, supporting follow-up and handoffs, handling or triaging related calls, and participating in quality improvement, hospital development initiatives, meetings, and assigned projects. The position involves local and state travel by automobile or air. On-call days and hours vary by rotation and may include nights, weekends, and holidays; on-call work may be stressful or extend working hours. The environment is described as friendly, team-oriented, and interactive. OSHA risk classification: Low.

Requirements

At least one year in a related LifeLink position and/or appropriate credentialing and experience, which may include a medical-related degree or certification (RN) or appropriate experience in a medical environment.
Completion of all requirements of the probationary-level position or other related experience/position.
Above-average verbal communication and phone etiquette skills.
Availability for a rotation of 24/7 call responsibilities and a work schedule that may require emergency backup call coverage.
Ability to maintain confidentiality according to Foundation protocols.
Maintain applicable certifications and/or license.

Responsibilities

Participate in the Referral Coordinator call schedule and coordinate with FCC and HD to arrange appropriate, timely onsite visits in collaboration with AOC.
Maintain 24/7 cell phone and computer access and provide real-time documentation.
Work with the Administrator on Call and Medical Director on technical referral matters and clinical evaluations of potential donors.
Evaluate referrals and make preliminary donor-suitability determinations.
Verify the potential donor’s name, race, sex, date of birth, and next-of-kin location.
Access the Donor Registry.
Notify the FCC and other on-call team members about potential donor situations.
Review the donation process and an initial plan with hospital personnel when receiving a referral.
First mention or assist with authorization or donor designation when applicable.
Monitor referrals daily, or more often when indicated, and maintain documentation on active referrals in iTransplant.
Pass referral calls to the oncoming Referral Coordinator according to established protocols, ensuring active referrals are current and appropriately followed.
Provide follow-up to the appropriate Hospital Development Liaison, AOC, FCC, or other vascular staff.
Follow up with CSD and the Tissue Screener on referrals involving immediate extubation when the patient is not a candidate for organ donation.
Receive and handle or appropriately triage miscellaneous calls from CSD, including calls involving positive cultures, FH, ME, and family issues.
Interact with County Coroners and State Medical Examiners to ensure proper documentation for clearance.
Assist with orienting new staff when appropriate and at the direction of the Recovery Services Leadership Team.
Meet deadlines for assigned projects.
Participate actively in hospital development initiatives.
Maintain certifications and/or license.
Participate regularly in OPO meetings, special projects, and activities as directed.
Perform other duties assigned by the Director of Recovery Services or immediate supervisor.
Participate in OPO quality assessment performance improvement (QAPI) activities as outlined in the OPO QAPI Plan.