Donation Coordinator 2 - Night Shift Position (7pm - 7am)
About The Position
The Donation Coordinator 2 responds to referrals to evaluate potential tissue donation and complete the authorization or donor disclosure process with the next of kin. The role performs donor screening for medical suitability, approaches families, obtains authorization or confirms donor designation, and coordinates the tissue donation process in accordance with LifeLink policies and procedures. This is a night-shift role, 7 p.m. to 7 a.m., in a supported 24/7 call center/office environment. Shifts may last up to 12 hours and include after-business-hours work, weekends, and holidays. Remote work may be possible depending on LifeLink and departmental needs and company policy. Special circumstances may require additional hours.
Requirements
- Ability to multitask, perform in a high-call-volume environment, and work as part of a team.
- Ability to accommodate a work schedule that may require emergency coverage.
- Strong communication and interpersonal skills, including the ability to converse with medical professionals at all levels.
- Ability to work independently while following prescribed guidelines and protocols and to use good judgment in seeking guidance when appropriate.
- Physical ability to lift and carry equipment weighing up to 25 pounds.
Nice To Haves
- Medical-related degree or certification.
- Experience in a related tissue-banking position, medical environment, or family/social services field.
Responsibilities
- Identify the legal next of kin and complete the family approach process, communicating donation opportunities empathetically and professionally with grieving families.
- Conduct medical and social history interviews and complete the authorization or donor disclosure process.
- Evaluate donor medical suitability in accordance with established criteria and policies and procedures.
- Obtain contact information for family or next-of-kin approaches and gather logistical information needed to coordinate tissue donation.
- Interact with referring institutions and hospitals, medical examiners or coroners, and funeral home personnel to complete tissue donation screening and evaluation.
- Communicate with appropriate personnel according to established protocols and provide exemplary customer service.
- Complete timely and appropriate documentation of all processes.
- Verify the accuracy of referral data and donation outcomes in the designated electronic system and routinely review tissue referral activity reports for data-entry accuracy.
- Participate in training and departmental quality-review activities for donor screening and authorization or donor disclosure processes as directed by leadership.
- Attend and participate in required departmental meetings and workshops for ongoing education and professional development.
Benefits
- Company-paid medical, dental, disability, and life insurance.
- Company-paid pension plan for retirement.
- Paid vacation, sick days, and holidays.
- Growth opportunities in a mission-driven nonprofit.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
