Referral Coordinator

Appalachian Mountain Health•Asheville, NC

5h•$17 - $22•Hybrid

About The Position

Appalachian Mountain Health (AMH) is a Federally Qualified Health Center (FQHC) dedicated to providing comprehensive primary care to low-income, medically underserved, and uninsured populations in western North Carolina. Our mission is to deliver culturally competent, high-quality healthcare through a medical home model with adjusted fees based on a patient's ability to pay. This role requires a background check and drug screen.

Requirements

High school diploma or General Educational Development (GED)
Basic computer skills, including familiarity with Microsoft Office products (Word, Excel, PowerPoint)
Orientation to teamwork
Exceptional customer service skills
Excellent communication skills in person, on the phone, and in written communications
Flexibility in a rapidly growing and changing work environment
Resourceful and adept at problem solving
Effective management of multiple duties and responsibilities in a clinical setting
Demonstrates respect, dignity and empathy with patients
Able to take direction, follow through and be accountable for the process and outcomes
Excellent interpersonal skills in group and community settings
Ability to maintain confidentiality of clinical and financial information
Excellent listener
Demonstrates initiative

Nice To Haves

Satisfactory completion of Medical Assistant program or work experience.
Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness
At least one year of experience in a primary care or public health setting functioning at the full extent of her/his training
Fluency in Spanish

Responsibilities

Tracking referrals to ensure timely addressing and monitoring until completion, maintaining appropriate documentation in the Electronic Health Record (EHR) including referral outcomes.
Completing prior approval/authorization requests for medically necessary services and medications, including contacting payers to meet requirements.
Compiling medical and social history relevant to referrals and providing this information to the referred party.
Assisting patients in overcoming barriers to accessing care and navigating healthcare systems, such as arranging transportation, enrolling in patient assistance programs, and securing interpretation services.
Serving as a system navigator and point-of-contact for patients and families, advocating on their behalf with providers, healthcare organizations, and payers when necessary.
Collaborating with programs like Project Access and North Carolina Med Assist to ensure access to medication and services, and identifying/utilizing community resources with cultural competence and patient-centeredness.
Establishing and maintaining referral relationships with identified providers and healthcare organizations.
Providing front office coverage, including scheduling appointments, checking patients in/out, collecting and verifying demographic information, assessing charges, and collecting fees.
Assisting the clinical team as a Medical Assistant, based on education and skill set.