Referral Coordinator

US Digestive Health•Wyomissing, PA

About The Position

The Referral Coordinator is responsible for coordinating insurance referrals for patients’ upcoming visits and procedures. This role involves data entry, communication with physicians and patients, and managing patient information within the EMR system. The position requires a high school diploma and strong organizational and communication skills. The job classification is Category III, meaning no occupational exposure to blood borne pathogens.

Requirements

High School Diploma
Organization and good communication
Willingness to travel if needed

Nice To Haves

Medical Referral Experience
Allscripts EMR system
Knowledge of medical terminology

Responsibilities

Data entering and scanning patient referral information.
Contact primary care physicians, patients and in office departments and providers to obtain information necessary to schedule procedures and office visits.
Enter all demographic information provided into EMR system Allscripts. Create new patient charts.
Distinguish the type of services that are needed – ASAP verses screening verses office visit verse open access.
Mailing/faxing responses/letters to referring offices.
Document all information completely and thoroughly in patient’s chart.
Text message appointment options to patients utilizing Artera texting app.
Document patient status post appointment to a no-show status and notify appropriate parties involved.
Discharge patient via certified letter from practice after following proper protocol and steps involved with notifying patient, PCP and usual provider in office.
Be of service for hospital booking sheet documentation upon patient being scheduled at hospital through OA process.
Be of service for printing prep instructions for procedures scheduled for OA department and address envelopes as needed.
Complete tasks timely, completely, and correctly.
Regular interaction with referring provider offices.
Works cooperatively with all other employees in and out of the office.
Other duties as assigned.