Referral Coordinator (FT Days)

NORTH ARKANSAS REGIONAL MEDICAL CENTER•Harrison, AR

6d•Onsite

About The Position

As a Referral Coordinator at NARMC, you’ll play a critical role in supporting seamless transitions between primary care and specialty services. Be part of a collaborative, mission-driven healthcare team that values compassion, integrity, and service. About Us At North Arkansas Regional Medical Center (NARMC), we are committed to providing high-quality, compassionate care to the communities we serve. Rooted in a culture of respect, collaboration, and clinical excellence, our mission is to improve health and wellness throughout our region. Our team thrives in a supportive environment that promotes professional growth, innovation, and work-life balance. Job Summary The Referral Coordinator ensures timely and accurate referral processes for patients requiring specialty care. This role involves scheduling, documentation, and communication between patients, primary care providers, specialists, and insurance companies. You’ll be essential in helping patients navigate the healthcare system while supporting our commitment to safe, coordinated care.

Requirements

High school diploma or equivalent
Strong computer and typing skills
Effective verbal and written communication skills
Ability to multitask with a high level of accuracy and attention to detail
Proficiency in organizing and planning
Ability to read, write, speak, and understand English

Nice To Haves

Coursework or experience in Medical Terminology
Prior experience in a medical office or clerical setting

Responsibilities

Track and document referral progress to ensure completion and patient safety
Register patients accurately, capturing current demographic and insurance information
Gather and organize relevant clinical documentation to support referral needs
Communicate with specialists to transmit appropriate medical records
Confirm insurance authorizations and prior approvals as needed
Collaborate with financial services to maximize billing and reimbursement
Educate patients on referral details and what to expect from the process

Benefits

Multiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.
Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.
Basic life insurance ($40,000) and AD&D provided at no cost; voluntary life options available.
Short-term and long-term disability coverage offered.
Accident and critical illness insurance through Lincoln Financial.
401(k) retirement plan with up to 3.5% company match, vested over 5 years.
Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years.
Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.
AirMed/Mercy Life Flight membership for eligible staff and families.
On-site wellness center and discounted membership at Planet Fitness.
Tuition reimbursement and support for continuing education.
Employee referral bonuses and internal promotion opportunities.
Pet insurance and identity theft protection available.
Discounts on prescriptions, cafeteria meals, gift shop items, and local thrift store purchases.