Referral Coordinator

Central Coast Community VNA • Monterey, CA

4d • $23 - $25 • Onsite

About The Position

The Referral Coordinator plays a key role in creating a smooth and supportive experience for patients entering VNA services. This position partners closely with referral sources, discharge planners, Intake staff, patients, and families to guide referrals from initial inquiry through start of care. The Referral Coordinator ensures accurate information is gathered, clinical needs are communicated, and each referral is handled with care, efficiency, and attention to detail. This role also contributes to the ongoing growth and development of the department.

Requirements

• High school diploma or GED required
• Strong computer skills with the ability to learn multiple systems
• Excellent attention to detail with the ability to multitask in a fast-paced environment
• Strong communication, presentation, and relationship-building skills

Nice To Haves

• 1–2 years of marketing or related experience preferred
• Knowledge of home health and hospice benefits preferred
• Familiarity with community resources and referral processes

Responsibilities

• Serve as the point of contact for incoming service inquiries and referrals
• Collect, review, and document all required patient information to support the intake process
• Coordinate nursing review of clinical information, including History and Physical, Plan of Care, medication reconciliation, and skilled home care needs
• Communicate with patients and families to explain available services, eligibility, and next steps in the referral process
• Build and maintain positive relationships with referral sources and internal teams
• Initiate and track referrals to support a seamless transition to start of care
• Actively contribute to departmental goals, process improvements, and growth initiatives

Benefits

• Paid time off
• Medical, dental, and vision insurance
• Company paid life insurance
• HSA and FSA options
• 403(b) plan
• A $35 monthly premium for employee-only medical coverage or other options available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED