Referral Coordinator - Central Billing Office (43208)

UROLOGY CLINICS OF NORTH TEXAS PLLC•Mesquite, TX

12d•Remote

About The Position

The Referral Coordinator is responsible for ensuring all required patient referrals are obtained, verified, and documented prior to scheduled services. This role plays a critical part in supporting revenue cycle operations by preventing delays in care and reducing claim denials related to missing or incomplete referrals. This position requires strong communication skills, attention to detail, and the ability to collaborate with patients, provider offices, and internal teams.

Requirements

High School Diploma or equivalent required
Minimum 1 year of healthcare experience preferred
Experience with insurance verification and referral processes strongly preferred
Strong verbal and written communication skills
Ability to multitask in a fast-paced environment
Detail-oriented with strong organizational skills
Basic math and problem-solving abilities
Team-oriented with a positive, patient-focused attitude
Knowledge of medical terminology (urology preferred)

Responsibilities

Verify whether active referrals are on file using payer portals, EMR systems, and internal tools
Contact Primary Care Physician (PCP) offices to request and obtain referrals
Proactively reach out to patients regarding referral status prior to appointments, procedures, or surgeries
Ensure all referrals are accurate, valid, and aligned with scheduled services
Maintain detailed and accurate documentation of all outreach efforts
Record communications with PCP offices, patients, and payers in the system
Escalate issues impacting patient scheduling or care in a timely manner
Verify eligibility and benefits via payer portals or phone
Document coverage details in the practice management system
Communicate patient financial responsibility when applicable
Identify outstanding balances and notify appropriate teams
Answer incoming calls and assist with patient inquiries related to referrals or benefits
Provide cross-coverage for scheduling or departmental needs
Participate in administrative duties (fax processing, shared responsibilities, etc.)