Referral Coordinator

Heartland Alliance Health•Chicago, IL

14d•Onsite

About The Position

This position will provide medical referral coordination services to facilitate patient medical appointments and services both internal and external to the institution. This position will require communication and coordination of services with participants, a diverse healthcare team, and external stakeholders. Individual accountabilities and work volume will be established through the development of annual Success Objectives within the framework outlined below.

Requirements

High School Diploma
one year (two years preferred) experience in a medical office setting.
Must have two years experience working with PCs and Microsoft Office Suite.

Nice To Haves

Previous experience with an electronic health record system is preferred.
Bilingual in English/Spanish preferred.
Must be able to prioritize tasks coming from different sources in a professional manner consistent with the mission of Heartland Alliance.

Responsibilities

Administers referral orders in an electronic health record system (EHRS)
Enter data into an electronic health record system (EHRS)
Track referrals to JSH/IRIS or other institutions/systems
Contact participants and case managers via telephone or direct mailings
Create reports that describe referral outcomes
Maintains high level of independent decision-making and problem solving as it pertains to making patient referrals with multiple sources of offsite and onsite providers.
Administers referrals to several onsite and offsite providers and programs including but not limited to: Stroger’s IRIS system, dental, Stand Against Cancer, Goldie’s Place, and Illinois Eye Institute.
Assists participants to acquire public aid, medical cards, and All Kids insurance as necessary