POPULATION HEALTH - REFERRAL COORDINATOR

MOUNTAIN VIEW HOSPITAL LLC • Idaho Falls, ID

3d • Onsite

About The Position

Mountain View Hospital is looking for a Referral Coordinator to join our team! This role coordinates internal and external communications among staff, patients, and providers, while providing effective and efficient services to patients. The Referral Coordinator accurately collects records and ensures distribution to appropriate staff via computer and/or manual systems, and performs clerical and scheduling activities in support of patients and staff.

Requirements

• High school diploma or general education degree (GED).
• Minimum of one year related experience necessary in order to gain knowledge of scheduling processes and procedures.
• Ability to use hospital information system, and operate basic computer functions and software
• Ability to speak effectively before groups of customers or employees of the organization.
• Fully shares information and expresses ideas, opinions and reaction constructively.
• Seeks feedback and gives others constructive feedback.

Nice To Haves

• Basic course in medical terminology/anatomy preferred.
• Minimum one year customer service experience preferred.
• Minimum six months experience in a medical clinic preferred or sufficient additional education.

Responsibilities

• Consults with Population Health analyst on member utilization and cost data concerning specialists referrals, pharmacy and chronic illness.
• Meet with patient’s in-person, via e-mail or via phone to obtain scheduling and related information for referral I in a prompt, pleasant and helpful manner. Schedules referral appointments to include all specialist appointments, surgical appointments, special study appointments, etc. Schedules urgent appointments at the direction of the provider.
• Confirm appointments with patients, including any special instructions for the appointment as well as ensuring transportation and/or interpreters are scheduled for the patients, if necessary.
• Verify necessary information and records in the medical record. Ensure the patient’s medical record and any diagnostic tests are received and/or sent to specialist’s office prior to appointment.
• Communicate with providers, medicals assistants, admissions staff, and patient financial counselors on any changes or updates to information previously received.
• Follow up on post referral appointment correspondence with providers, medicals assistants, admissions staff, patient financial counselors and patients regarding results, lab or clinic notes and charts.
• Provide support to office personnel in the performance of their duties; perform similar and incidental duties as assigned by supervisor.
• Answers inquiries regarding patient appointments.
• Maintains patient confidentiality at all times and follows HIPAA.
• Responsible for knowing hospital policies and being familiar with hospital services.

Benefits

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED