Referral Coordinator- Part Time

Snowline Health•Rancho Cordova, CA

14d•$22 - $27•Hybrid

About The Position

Snowline Health is seeking a detail-oriented, customer-focused Referral Coordinator to join their dedicated team. This role serves as a key connection between referral sources, patients, families, and clinical staff, ensuring a seamless and timely admissions process. Snowline Health is a nonprofit organization with over 45 years of experience providing compassionate, high-quality care throughout the Western Slope of El Dorado County and the Greater Sacramento Region, committed to improving the lives of patients and families while fostering a supportive work environment.

Requirements

Referral Coordination Experience Required
High School Graduate or GED
Four years general office and administrative support experience OR two years general office and administrative support plus an Associate Degree in business or related field
Knowledge of medical terminology
Demonstrated ability to perform detailed work in a timely manner with accuracy and thoroughness
Demonstrated ability to prioritize tasks, handle pressure and delicate situations while effectively carrying out job responsibilities
Demonstrated computer skills with extensive experience using Microsoft Word and Excel required, Access preferred
Must be able to rotate weekends with the rest of the team

Nice To Haves

One year experience in a healthcare setting preferred
LVN experience preferred
Electronic Medical Records (EMR) experience preferred

Responsibilities

Answer incoming referral telephone calls and respond to electronic referrals, emails, and faxes.
Provide information regarding Snowline Health services to physicians, patients, family members, facilities, and community partners.
Receive and process referral information accurately and efficiently.
Schedule patient evaluations and coordinate appointments with admission nurses.
Communicate referral details and pertinent information to clinical staff.
Request and obtain required medical records and supporting documentation from referral sources.
Enter referral and admission information into the Electronic Medical Record (EMR) system.
Coordinate admission packets and documentation with admission nurses.
Monitor and maintain patient census information.
Collaborate with the marketing team to ensure facility agreements, waivers, and contracts are in place prior to admission.
Coordinate durable medical equipment (DME) needs during the referral and admission process.
Prepare and distribute Kaiser Diverted Patient Reports and maintain required records.
Ensure all intake and admission documentation is received, uploaded, and available for clinical teams.
Communicate and relay messages promptly, accurately, and professionally.
Collaborate with admissions and interdisciplinary teams to ensure smooth transitions into care.
Complete data entry across multiple admission platforms with accuracy and timeliness.
Deliver outstanding customer service to patients, families, physicians, staff, and referral partners.
Maintain confidentiality and ensure compliance with HIPAA regulations.
Demonstrate initiative, accountability, adaptability, and strong teamwork skills.
Respect and support individuals with diverse backgrounds, beliefs, lifestyles, and preferences.
Perform responsibilities efficiently, accurately, and within established timelines.
Complete other duties as assigned.