Referral Coordinator

SharpeVision MODERN LASIK & LENS•Bellevue, WA

2d•$19 - $21•Hybrid

About The Position

The Referral Coordinator is a key member of our practice, serving as the primary liaison between referring providers, patients, and our clinical team. This role is responsible for managing the referral pipeline from receipt through consultation and surgery, ensuring every patient receives timely follow-up while fostering strong relationships with referring and co-managing providers. All SharpeVision employees must continuously demonstrate our 5 Core Values: Committed to Growth (Personal & Professional), Be an Excellent Communicator, Have Fanatical Attention to Detail, Be Genuine and Authentic, and Be Patient-Focused.

Requirements

High school diploma or equivalent required.
Knowledge of medical terminology, electronic medical records (EMR), and CRM systems.
Exceptional organizational skills with meticulous attention to detail.
Outstanding interpersonal, written, and verbal communication skills.
Proven ability to build and maintain professional relationships with providers, staff, and patients.
Strong customer service mindset with empathy and professionalism.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Self-motivated with excellent follow-through and accountability.
Analytical mindset with the ability to track referral activity and identify opportunities to improve patient conversion.
Positive, collaborative attitude and commitment to delivering an exceptional patient experience.
Fluency of the English language. Excellent oral and written comprehension and expression. Speech clarity and recognition. Active learning and listening. Ability to respond to common inquiries and provide information to patients and colleagues. Good interpersonal skills.
Ability to use basic mathematical methods or formulas for business related calculations. Ability to calculate percentages and make estimates. Ability to compile, tabulate, or verify information or data.
Ability to think critically, problem solve, use judgement and make decisions. Ability to collect data and establish facts. Ability to use logic. Ability to analyze data or information and use deductive and inductive reasoning.
Accounting Applications, Charting Software, Document Management Software, Microsoft Office Suite, Email, Calendar and Scheduling Software, Medical Software, Internet, Data Entry, Inventory Management Applications

Nice To Haves

Associate degree or healthcare-related education preferred.
Minimum of 2 years of experience in a medical office, specialty practice, surgical scheduling, referral coordination, or healthcare administration preferred.
Experience in a surgical specialty practice is strongly preferred.
Prior experience with Modernizing Medicine, Phreesia, and MD Prospects is highly desired but not required.

Responsibilities

Manage all incoming referrals from outside providers, ensuring referrals are processed accurately and promptly.
Review referral documentation for completeness and obtain any missing records, imaging, or clinical information.
Maintain accurate referral tracking within the EMR and referral management systems.
Monitor referral status from receipt through consultation, surgery, and communication back to referring providers.
Ensure referrals do not fall through the cracks by proactively managing outstanding items and following up as needed.
Follow up with patients who have not scheduled recommended surgery or have delayed treatment.
Identify and address barriers to scheduling while providing education and support throughout the decision-making process.
Track and report referral outcomes, consultation completion, and surgical conversion metrics through the crm system.
Serve as the primary point of contact for referring and co-managing providers and their staff.
Ensure timely communication of consultation notes, surgical updates, and postoperative reports to referring providers.
Respond promptly to provider inquiries and coordinate patient care across practices.
Conduct on-site visits to referring providers as needed to maintain and build long term relationships.
Answer incoming phone calls professionally and efficiently.
Assist with front desk operations, patient scheduling, check-in, and administrative support as needed.
Process all medical records requests.
Maintain confidentiality and comply with HIPAA and all organizational policies.

Benefits

Competitive Pay
Free LASIK
Medical/Dental/Vision Insurance
14 Days Paid Time Off (Accrual Increase after 1 Year)
9 Paid Holidays- Including Birthday Holiday
401(k) Plan with 6% Match
Group Life Insurance
Hospital and Accidental Insurance Options
Long & Short Term Disability Insurance
Reimbursement for COA, COT, and/or COMT Certification
Continuing Education Allowance Benefits
Employee recognition through our Assembly platform & Employee of the Quarter- earn vision points that translate into giftcards, Amazon purchases, and several other rewards!
A Beautiful Work Environment