Referral Coordinator

VALLEY-WIDE HEALTH SYSTEMS INC • Alamosa, CO

5d • $17 - $22 • Onsite

About The Position

Valley-Wide Health Systems is seeking a Referral Coordinator to support our clinical care teams by facilitating patient referrals and orders, obtaining pre-authorizations, and ensuring a seamless referral process. This role is essential in coordinating specialty care, managing documentation, and providing excellent customer service to patients and healthcare partners. If you are highly organized, detail-oriented, and passionate about patient care coordination, we encourage you to apply!

Requirements

• High School Diploma or Equivalent
• Two or more years of healthcare experience preferred
• Strong clinical and administrative skills
• Culturally competent with experience working with diverse populations
• Intermediate proficiency in Microsoft Office and EHR systems
• High degree of accuracy, attention to detail, and multitasking ability
• Professional demeanor with strong communication skills
• Ability to prioritize tasks and manage time efficiently

Responsibilities

• Obtain pre-authorizations in compliance with payer requirements
• Ensure referral providers and facilities are in-network based on insurance coverage
• Facilitate referral scheduling, including direct coordination of appointments and assisting patients with potential barriers
• Track and follow up on scheduled and unscheduled referrals to ensure patient compliance
• Acquire specialty notes following completed appointments
• Communicate referral status to patients via phone or written correspondence
• Manage and track diagnostic orders throughout the order cycle
• Schedule appointments, obtain necessary prior authorizations, and provide timely patient notifications
• Follow up on pending or incomplete orders, assisting patients in rescheduling as needed
• Refer patients with barriers (transportation, language, financial, etc.) to Case Management for additional support
• Provide excellent customer service to both internal teams and external healthcare partners
• Respond to patient inquiries regarding referrals, pre-authorizations, and appointment processes
• Ensure proper documentation in the Electronic Health Record (EHR) system and maintain tracking logs

Benefits

• Free Health Insurance (additional plan options available)
• Employer-paid Air Ambulance Coverage (MASA)
• Employer-paid Basic Life, LTD, STD
• Retirement Match
• Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
• Paid Leave: Vacation: 10 days accrued per year
• Sick Leave: 12 days accrued per year
• Holidays: 7 days per year + 3 Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED