Referral Coordinator - Night Shift Position (Work Shift: 12 shifts per month / 7pm - 7am)

LifeLink Careers•Norcross, GA

23d

About The Position

The Referral Coordinator evaluates and responds to hospital referrals to determine whether a potential organ or tissue donor may be present. The role applies LifeLink policies and procedures to ensure referrals and responses are timely and properly documented, and provides direction to responding staff. It gathers information to support potential donor determinations, including brain death (BD), donation after circulatory death (DCD), medical suitability, and order of priority/next of kin (NOK). The coordinator participates in a call schedule to support coverage of the position’s responsibilities 24/7, with 24/7 access to a cell phone and computer for real-time documentation. The role communicates and coordinates with hospitals, on-call staff, medical directors, management, hospital development, and other clinical and development personnel. Work may involve local or state travel, rotating on-call hours including nights, weekends, and holidays, and periods of high stress or extended hours while on call.

Requirements

At least one year in a related LifeLink position and/or appropriate credentialing and experience, which may include a medical-related degree or certification (such as RN) or appropriate experience in a medical environment.
Completion of all requirements of the probationary-level position or other related experience/position.
Above-average verbal communication and phone etiquette skills.
Availability to participate in rotating 24/7 call responsibilities and a work schedule that may require emergency backup call coverage.
Ability to maintain confidentiality in accordance with Foundation protocols.
Maintain applicable certifications and/or license.

Responsibilities

Participate in the Referral Coordinator call schedule and coordinate with FCC and hospital development to arrange appropriate, timely onsite visits for referrals in collaboration with the Administrator on Call (AOC).
Maintain 24/7 cell phone and computer access and document referral activity in real time.
Work with the Administrator on Call and Medical Director on technical referral and clinical evaluation issues.
Evaluate referrals and make preliminary donor-suitability determinations.
Verify the potential donor’s name, race, sex, date of birth, and next-of-kin location.
Access the Donor Registry.
Notify the FCC and other on-call team members about potential donor situations.
Review the donation process and plan with hospital personnel when receiving an initial referral.
Make the first mention of, or assist with, authorization or donor designation when applicable.
Monitor referrals daily, and more often when indicated, and maintain documentation on active referrals in iTransplant.
Pass referral calls to the incoming Referral Coordinator according to protocols, ensuring active referrals are current and followed appropriately.
Follow up with the appropriate Hospital Development Liaison, AOC, FCC, or other vascular staff.
Follow up with CSD and the Tissue Screener on referrals involving immediate extubation when organ donation is not an option.
Receive, handle, or appropriately triage miscellaneous calls from CSD, including calls concerning positive cultures, funeral homes, medical examiners, and family issues.
Interact with county coroners and state medical examiners to ensure proper documentation for clearance.
Assist with orientation of new staff when appropriate and as directed by the Recovery Services Leadership Team.
Meet deadlines for assigned projects.
Participate actively in hospital development initiatives.
Maintain required certifications and/or license.
Participate regularly in OPO meetings, special projects, and activities as directed.
Perform other duties assigned by the Director of Recovery Services or immediate supervisor.
Participate in OPO quality assessment and performance improvement (QAPI) activities as outlined in the OPO QAPI Plan.