Referral Coordinator - Hybrid
About The Position
The Referral Coordinator at OrthoAtlanta plays a vital role in helping patients access timely and appropriate care. This hybrid position involves MRI referral coordination at the corporate office and providing coverage at a clinical site as a Business Office Assistant. The role requires strong organizational skills, knowledge of insurance plans and authorization requirements, and excellent communication abilities to ensure patients are informed and supported throughout their care journey. The Referral Coordinator will build relationships with referral offices, community providers, and internal teams to facilitate smooth transitions of care and serve as a resource for staff regarding authorizations, procedural codes, and insurance requirements.
Requirements
- High School Diploma or equivalent
- Minimum 2 years of experience in a medical office or clinical environment
- Knowledge of insurance plans and verification procedures
- Customer service experience in a patient-facing role
- Familiarity with medical terminology
- Experience using Epic EMR system
- Strong organizational, multitasking, and time management skills
- Excellent verbal and written communication skills
- Discretion and professionalism in handling patient information
Nice To Haves
- Familiarity with medical terminology
- Experience using Epic EMR system
Responsibilities
- Prioritize and schedule referrals based on urgency, ensuring timely follow-up and seamless handoffs to specialists and providers
- Accurately collect and enter demographic, insurance, and clinical information into the EMR to support referral processes
- Verify insurance benefits, contact payers for pre-authorization, and communicate clinical details when necessary to establish medical necessity
- Explain referral expectations, co-pays, or deductibles, and answer questions to ensure patients are informed and prepared
- Build strong relationships with referral offices, community providers, and internal teams to support smooth transitions of care
- Serve as a go-to contact for staff regarding authorizations, procedural codes, and insurance requirements
Benefits
- Play a vital role in helping patients access timely, appropriate care
- Work in a mission-driven, team-oriented clinical environment
- Gain valuable experience across clinical, billing, and administrative workflows
- Make a meaningful daily impact on patients and healthcare delivery
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
