Referral Coordinator

GraceMed Health Clinic • Wichita, KS

4d • Onsite

About The Position

The Referral Coordinator is responsible for assisting providers with routine paperwork, such as Home Health forms and patient forms. This role involves the planning, implementation, and follow-up of patient referrals. The coordinator schedules patients for ancillary tests and appointments with outside providers, completes referral arrangements using appropriate forms, and maintains logs for tracking referrals outside the clinic. They also explain test or appointment preparation to patients, obtain insurance pre-authorizations or referral confirmations, and assist with Project Access eligibility, correspondence, and coordination with SRS Project Access staff. Communication with providers regarding scheduling, results, and follow-up is key, as is establishing and maintaining professional relationships with outside providers, labs, and medical facilities to ensure quality patient care and smooth referral operations. The coordinator handles patient phone calls and meetings to coordinate referrals and appointments, gathers necessary information for all involved parties, and assists with the flow of patient charts. They also retrieve test and consultation results, maintain and stock forms and supplies, and ensure patient confidentiality. Additionally, this role assists in developing and documenting protocols related to their job functions.

Requirements

• High school diploma or equivalent
• Previous customer service experience required.
• Previous computer experience required.
• Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment.
• Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness.
• Demonstrated ability to identify and solve problems.
• Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind.
• Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions.
• Must have visual acuity and manual dexterity to interface with computer.
• Must have auditory acuity to handle phone calls.

Nice To Haves

• Bilingual Spanish preferred
• Medical terminology with one-year experience in a public healthcare-related field preferred.
• Previous medical receptionist experience or background in general office work preferred.

Responsibilities

• Assisting providers with routine paperwork, such as Home Health forms and patient forms.
• Planning, implementation, and follow-up of patient referrals.
• Scheduling patients for ancillary tests and appointments with outside providers.
• Completing referral arrangements utilizing appropriate forms and maintaining appropriate logs or paperwork for tracking referrals outside the clinic.
• Explaining test or appointment preparation to patients for outside appointments.
• Obtaining insurance pre-authorizations or referral confirmation as needed.
• Assisting with pre-determining eligibility for Project Access, sending correspondence, faxes, and coordinating with the SRS Project Access staff.
• Communicating with Providers regarding patients referred for ancillary tests/appointments with outside providers regarding scheduling issues, results, follow-up and other necessary issues.
• Establishing professional relationships with outside providers, labs and medical facilities where patients are referred.
• Keeping professional communication ongoing to ensure quality patient care, timely referrals and smooth referral operations.
• Returning or receiving patient phone calls during office hours or meeting with patients in the office to coordinate referrals and appointments.
• Coordinating information necessary to those involved in the patient care process.
• Assisting with the flow of patient charts from nurse’s station, medical records and provider areas.
• Communicating with front desk staff and supervisor regarding patient flow and services.
• Retrieving tests and/or consultation results from outside sources.
• Maintaining and stocking forms and supplies needed in area.
• Maintaining patient confidentiality at all times.
• Assisting in the development and documentation of protocols related to his or her job functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED