Referral Coordinator (Primary Role) & Front Desk Support

Child Health Associates•Auburn, MA

2d•Onsite

About The Position

Join Child Health Associates in Auburn as a Full-Time Referral Coordinator, where you will play a key role in supporting patient care by managing and coordinating referrals for our pediatric patients. This position is primarily focused on referral coordination, with cross-training to assist at the front desk as needed. This is a great opportunity for someone who enjoys organization, communication, and working closely with families and healthcare providers. You'll be part of a collaborative, patient-centered team where your work directly impacts the care experience for children and their families.

Requirements

Strong organizational skills and attention to detail
Excellent communication skills (both phone and in-person)
Ability to manage multiple tasks and priorities efficiently
A compassionate, patient-focused approach
Comfort working with insurance processes and administrative workflows (experience preferred but not required)
Flexibility and willingness to assist front desk operations when needed

Nice To Haves

Previous medical office or referral experience is a plus but not required.

Responsibilities

Coordinating patient referrals to specialists, including obtaining authorizations and ensuring all required documentation is complete
Communicating with families regarding referral status, instructions, and follow-up appointments
Verifying insurance requirements related to referrals and specialist visits
Collaborating with providers and clinical staff to ensure timely and accurate referral processing
Tracking and following up on outstanding referrals to ensure continuity of care
Greeting patients and families in a professional and welcoming manner
Scheduling appointments and managing patient flow
Answering phones and assisting with general inquiries
Maintaining accurate patient records and ensuring confidentiality