IMC Referral Coordinator

Option Care Health•Columbia, SC

1d•$17 - $26•Onsite

About The Position

Primarily responsible for the first line of contact with patients entering the Infusion & Medical Center. This position is responsible for IMC Support Team processes for new patients.

Requirements

Excellent decision making & communication skills
Ability to work under time constraints
Capable of handling demanding situations in a professional, courteous manner
Ability to discuss upfront collections at time of service
Excellent organization & time management skills
Knowledge of computer entry and calculator use
Excellent telephone skills
Meets ADA requirement for position
High School diploma or GED required.

Responsibilities

Greets and screens patients and visitors.
Answers and handles telephone communications.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Collect payment from patients at scheduled visit and document charges on patient payment log.
Verifies insurances or insurance changes.
Assists with scheduling/rescheduling in the company scheduling system as needed.
Communicates with case management team for all patient account changes.
Creates post therapeutic report packet and faxes to referral source.
Conducts visual office check to confirm center is clean and assists with cleaning rooms as needed.
May be required to contact emergency services if clinical team requests assistance.
Assist in obtaining patient surveys.
Receives and reviews all incoming new patient paperwork and scans into the patient record.
Scans patient insurance cards and photo ID.
Prints referral packet for the provider each day for all new patients.
Verify that all referral information is correct and loads the chart with correct fax numbers.
Updates the patient chart with any insurance or address changes.
Assists with requests for additional patient documentation or clinical notes as needed for insurance or clinical reviews.
Notifies referring physician practice of receipt of referral and scheduling.
Reviews patient liability and reviews financial responsibility at time of check-in.
Reviews that the patient has a drug Monograph prior to provider seeing the patient.
Collects delivery ticket signatures for all patients.
Assists with making sure all patients have home items prepared by pharmacy prior to the patient leaving.
Assist patient with comfort needs (refreshments, blankets etc.).
Assist with the answering of call lights.
Monitors patient via room cameras as needed.
Participates in the assessment of patient care services and identification of service problems which do not meet Intramed Plus’ service goals.
Documents any service problems through the appropriate methods established, such as Incident Reports, etc.
Punctual with scheduled work periods and is in compliance with current company policies.
Compliant with all Intramed Plus Policies and Procedures including, personnel, operating in-services and the Company’s Corporate Compliance Plan.
Effectively works with other team members.
Communicates with various departments as needed.
Performs other related duties as assigned