Referral Coordinator

FoundCare, Inc.•West Palm Beach, FL

13d•$21 - $23•Onsite

About The Position

The Referral Coordinator is responsible for managing the referral process efficiently to ensure patients and caregivers receive timely and appropriate specialist care. This role plays a fundamental part in the healthcare system by facilitating seamless communication between patients, primary care providers, specialists, and insurance companies.

Requirements

College degree (preferred: Bachelor’s in Health Services Administration or Health Science).
Minimum of one (1) year assisting patients with medical referrals.
Type minimum of 30 words-per-minute.
Proficiency in Microsoft Outlook, Word, and Excel.
Strong verbal and written communication.
Excellent organization and time management.
PC proficiency.
Attention to detail.
Ability to build rapport with patients, providers, and staff.
Strong customer service orientation.
Ability to multitask, work independently, and collaborate as part of a team.
Ability to read, write, and effectively communicate in the English language, with or without the use of auxiliary aids or services.
Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature.
Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information.
Ability to interact and work with diverse populations.

Nice To Haves

Referral experience with an electronic medical record (EMR) system is preferred.
Strong leadership and program management skills.

Responsibilities

Managing patient referrals to specialists and other healthcare providers.
Obtaining insurance authorization while verifying that the insurance is still active.
Scheduling appointments, if needed, to coordinate patient visit care.
Maintain accurate referral tracking and documentation for patient safety.
Gather and provide relevant clinical background to specialists, per referral guidelines.
Obtain insurance authorization if needed.
Prompt follow-up on all referrals and track progress.
Communicating with providers to close referral loops and ensure proper documentation.
Update record to reflect completed referrals and outcomes.
Review referral details and expectations with patients.
Ensure adherence to HIPAA confidentiality standards to protect patient information.
Follow healthcare regulations to maintain ethical and legal compliance.
Implement best practices for secure communication and data handling.
Stay updated on emerging professional information.
Comply with all FoundCare policies and procedures.