Referral Coordinator - GI Stamford

Stamford Health•Stamford, CT

2d•Onsite

About The Position

The Referral Coordinator will be integrated into the healthcare team to promote patient centered care, have frequent contact with providers and the healthcare team, and support the closed-loop referral process.

Requirements

High School Diploma or equivalent required
Demonstrated strong interpersonal, organizational skills.
Effective communication skills, both verbal and written English proficiency required.
Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
Solid phone/customer service skills.
Knowledge of office equipment operation, (EMR, telephone system, fax machine, copy machine, etc.).
Ability to handle sensitive and confidential information.
Careful attention to detail.
Ability to work both in a team and independently.
Ability to demonstrate professionalism.

Nice To Haves

a minimum of two years of related medical office experience preferred

Responsibilities

Maintains ongoing tracking and appropriate documentation of referrals in the EMR
Ensures complete and accurate registration, including patient demographic and current insurance information.
Assembles information concerning patient's clinical background and referral needs.
Where necessary, conducts pre-authorizations for referrals.
Reviews details and expectations regarding the referral with patients.
Schedules referral visits in a timely manner and informs patient of scheduled appointments
Ensures that referrals are addressed in a timely manner and conducts appropriate follow-up on all open referrals.
Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
Practices and adheres to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
Completes required continuous training and education, including department specific requirements.
Complies with departmental organizational policies and procedures and adheres to external agency requirements.
Performs other duties as assigned.