Referral Coordinator- Regional Medical Clinic

Grande Ronde Hospital•La Grande, OR

1d•Onsite

About The Position

The Referral Coordinator is responsible to the Clinic Manager and will work closely with patients, insurance carriers, and clinic staff to ensure all referrals are handled with accuracy, expedience and proper preauthorization to minimize the risk of fragmented care. They will assist with surgical authorization data entry and scanning of supporting documents. Referral Coordinator will complete weekly report to Clinic Manager of referral volumes, scheduling and cycle completion.

Requirements

High school diploma or GED Certificate
Excellent customer service skills and telephone etiquette
Must function independently, demonstrating efficiency, initiative focus and accuracy in work.
Excellent organizational skills and strong communication skills both verbally and written.
Excellent interpersonal skills including friendliness, empathy, patience, politeness, and kindness.
Ability to work with sensitive information and maintain a high degree of confidentiality.
Strong analytical skills combined with a high level of attention to detail.
Demonstrated ability to effectively handle multiple priorities and projects.
Ability to Generates creative and innovative solutions to problems when needed.
Basic proficiency in computer systems including Microsoft Word, Excel, and Outlook.
Ability to communicate effectively through reading, writing, and speaking in person or on telephone
Requires frequent use of computer
Must be able to perform the primary duties and responsibilities of the job with or without reasonable accommodation.

Nice To Haves

Knowledge of the medical insurance field preferred.
Experience working with Electronic Health Records Preferred.
Excellent interpersonal skills to work with employees and managers at all levels, including coaching others on processes and managing change

Responsibilities

Efficiently works assigned referral queues to process incoming and/or outgoing referrals in a timely manner
Maintains current knowledge of Medicare, Oregon Health Plan and third-party payer's requirements for Prior Authorizations and Referrals.
Identifies VA eligible patients and acquires appropriate referrals/authorizations.
Assists with surgical authorization data entry and scanning of supporting documents.
Completes weekly report to Clinic Manager of referral volumes, scheduling and cycle completion.

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Flexible Spending Account (FSA and Health Savings Account (HSA) Options
401K Plan with Roth Options
401K 3% employer match and a 2% base non-elective employer contribution
Eligibility for company-paid benefits such as life insurance and long-term disability, subject to applicable waiting periods
Option to elect Supplemental employee, spouse, and child life insurance
Paid Time Off (PTO)
Access to the Employee Assistance Program
Discounts: available for meals in the cafeteria and over-the-counter pharmacy items
Exercise/Fitness Facility: access to the Rehab Therapy Fitness Center for the employee and dependents