Referral Coordinator

Coastal Health•Blackshear, GA

12d•Onsite

About The Position

We are looking for a dependable, organized, and compassionate Referral Coordinator / Medical Assistant to join our Primary Care team in Blackshear, GA. This is a dual-role position that combines referral coordination and administrative responsibilities with hands-on clinical support. The ideal candidate is someone who enjoys working with patients, communicates well with providers and outside offices, and can confidently transition between front-office and clinical responsibilities.

Requirements

High school diploma or equivalent required
Minimum 1-3 years experience in a medical office preferred.
Customer service skills
Oral and Written communication skills
Knowledge of medical terminology
Data entry skills
Ability to work in a fast-paced environment
Teamwork skills

Nice To Haves

Medical Assistant certification preferred
Previous experience in a primary care or medical office setting preferred
Experience with referrals, insurance authorizations, or specialty scheduling is a plus
Familiarity with electronic medical records

Responsibilities

Coordinate patient referrals to specialists and other healthcare providers
Process and track referrals to ensure patients receive timely care
Obtain and verify required referral information and documentation
Communicate with insurance companies and specialty offices regarding referrals and authorizations
Follow up on pending referrals and authorizations
Communicate referral information and appointment details to patients
Maintain accurate referral records and documentation
Work closely with providers and clinical staff to ensure referrals are completed appropriately
Assist with obtaining medical records, reports, and other information from outside providers
Provide excellent customer service and maintain patient confidentiality
Prepare patients for examinations and procedures
Obtain and document vital signs, medical histories, and other patient information
Assist providers with examinations and in-office procedures
Perform clinical tasks within the scope of training and applicable regulations
Prepare and maintain examination rooms and clinical supplies
Assist with medication and procedure documentation
Collect and process laboratory specimens as needed
Administer injections and medications as directed and within scope
Enter and update patient information in the electronic medical record
Assist with patient follow-up and provider instructions
Maintain a clean, organized, and efficient clinical environment