Referral Coordinator

Chicago Family Health Center•Chicago, IL

4h•Onsite

About The Position

We are currently seeking a Referral Coordinator to join our medical team and provide excellent customer service to our patients. The ideal candidate will be an effective communicator with a courteous and professional demeanor. The Referral Coordinator is responsible for maintaining and tracking all referrals processed through EHR.

Requirements

High School Diploma or its equivalent with two years related experience in a medical setting with knowledge of medical terminology.
Ability to maintain policies and patient confidentiality.
Medical terminology, and automated office experience preferred.
Must have personal integrity and be able to work with diverse personalities and in stressful situations.
Ability to work evenings and Saturdays.
Bilingual ability may or may not be required based on individual department needs.
Demonstrated ability to collaborate effectively in a team setting.
Ability to maintain effective and professional relationships with patients and other members of the care team.
Ability to appropriately handle confrontation and conflict.
Ability to work independently and to seek consultation as necessary.
Ability to follow organization and departmental processes and procedures.
Ability to work in a high stress/fast paced/high work volume environment.

Nice To Haves

Degree in health-related field preferred.
Experience in working with a diverse population base preferred.

Responsibilities

Maintains patient confidentiality through patient contact as indicated by the Health Insurance Portability and Accountability Act (HIPAA)
Adheres to protocols and procedures related to the referral workflow.
Ensures referrals are correctly completed, signed and received in EHR from provider.
Ensures proper insurance information and authorization are obtained.
Ensures that notes are entered into EHR if any labs or orders are required prior to patients’ appointment.
Ensures accurate processing of referrals via designated web portals/specialty organizations and/or insurance entities.
Provides proper patient education/instruction as needed.
Ensures patient compliance of referrals by keeping the required logs up to date.
Ensures the proper scheduling of appointments and notifying patients of their appointments.
Reviews and track referral status reports monthly
Ensures patient follow-up with providers by tasking providers status updates.
Follows up on all referrals and document follow up in the electronic health record per protocol.
Tracks specialty reports by calling specialist office and requesting reports.
Ensures the patient instruction sheets are reviewed and updated and have appropriate information, which can be easily understood in both English/Spanish.
Maintains referral provider lists.
Participate in the disease management or performance improvement process through either task force participation or implementation of approved protocols and operational improvement.