REFERRAL COORDINATOR

THE CHILDRENS PLACE AT HOME SAFE INC•Boca Raton, FL

5d•Onsite

About The Position

This position is responsible for coordinating Early Learning Coalition (ELC) referrals, office services and related activities, and for providing administrative/secretarial support to the Compliance Manager and staff members of the Healthy Beginnings Entry Agency as assigned.

Requirements

Associate’s Degree or equivalent. Combination of education and experience may be substituted for degree.
Two (2) years of related experience.
Valid Florida driver’s license with clean driving record
Proficient in Microsoft Software Applications (Word, Excel, PowerPoint)
Proficient in database programs
Excellent typing/word processing skills
Excellent time management, organizational and coordination skills
Excellent English written, grammar and verbal communication skills
Strong interpersonal skills and ability to relate with individuals of different cultures
Able to handle sensitive and confidential information in a professional manner
Resourceful and willing to take initiative to seek information as needed
Able to establish and maintain positive interpersonal relationships
Able to work independently with minimal supervision
Flexible and able to adapt to changing environment
Excellent problem solving skills
Able to demonstrate excellent attention to detail
Able to remain calm and function effectively in a stressful environment
Able to record and transcribe minutes
Able to create own correspondence
Able to effectively prioritize assignments and meet deadlines
Able to report to and provide assistance to several staff simultaneously

Nice To Haves

Bilingual (Spanish and/or Creole) preferred

Responsibilities

Opens, reviews, sorts and prioritizes internal and external correspondence, communication and general mail for the program.
Screens incoming calls, takes messages and/or refers appropriately. Follows-up independently when possible.
Assigns cases referred by ELC in HBDS.
Contacts parents/guardians for ELC referrals received to provide child’s results, offer HB services and schedule an appointment following contract and organizational requirements.
Answers warm hand off phone calls from ELC staff and completes warm hand off process of scheduling clients for second level assessment with Developmental Consultants and Developmental Consultant Liaisons DC/DCLs.
Schedules appointments with DC/DCLs to conduct second level assessments for ELC clients via DC/DCL’s Outlook calendar.
Communicates scheduled appointments to Program Supervisors for reassignments.
Prepares correspondence, including letters, memos, spreadsheets, graphs and minutes as assigned.
Acts as primary liaison between Healthy Beginnings Entry Agency staff and collaborating partners such as the Early Learning Coalition.
Processes all outgoing mail including postage, certified, UPS, etc.
Coordinates monthly correspondence to collaborating partners such as the Early Learning Coalition and child care providers (including copies, compiling information, and organizing monthly packets for distribution.)
Ensures compliance with established process measurements and all other programmatic goals, and reports outcomes to supervisor.
Provides general information and direction to staff and public as needed.
Provides Data Support Coordinator relief and front desk coverage as needed.