Referral Coordinator - Endocrinology and Metabolism

Munson Healthcare•Traverse City, MI

13h•Onsite

About The Position

This position manages referrals both into and out of the clinic, including prior authorizations, medical records, and other communication. Efficiently calling patients and scheduling appointments, verify insurance, and demographics. This role requires superior customer relationship skills and the proven ability to communicate effectively and accurately, both verbally and in writing with all levels. The ideal candidate has the ability to operate under frequently stressful conditions due to constantly changing requirements of healthcare and is able to adapt by embracing and supporting change as necessary to obtain operational and performance efficiencies.

Requirements

Associate degree in health services administration or related field; and at least three (3) years’ experience in related field with advancing experience.
In lieu of an associate degree, candidate must have 5 years of experience in health care.
Superior customer relationship skills.
Proven ability to communicate effectively and accurately, both verbally and in writing with all levels.
Ability to operate under frequently stressful conditions due to constantly changing requirements of healthcare.
Ability to adapt by embracing and supporting change as necessary to obtain operational and performance efficiencies.

Nice To Haves

Knowledge of MHC’s automated information systems, such as Cerner, PWS, Microsoft products, and Order Checker, preferred.
Experience with Microsoft Office Suite products is highly preferred.

Responsibilities

Manages referrals both into and out of the clinic, including prior authorizations, medical records, and other communication.
Calls patients and schedules appointments.
Verifies insurance and demographics.